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FAQs about Seasonal World’s Pool Opening & Closing Packages

 
 
Question:

What is included with a Standard Pool Opening Package?

Answer:

The scope and cost of a Standard Pool Opening Only service from Seasonal World generally includes the following: The removal and folding of the existing pool cover. Following the removal of the cover Seasonal World will take out all of the existing plugs and gizmos used for the winter months and replace them with the pool’s existing directional nozzles. All existing skimmer, pump, and ADR baskets (where applicable) will be put back into place. The filter equipment will be restarted and checked for leaks. All existing handrails, ladders, and diving boards (where applicable) will be put back into place. After the pool is operational, both a preventative algaecide and a super shock will be added to the water to begin the chemical process and aid water clarity. The chemicals added by Seasonal World are for startup purposes only. Seasonal World highly recommends that the swimming pool water is tested within a 48-hour period and the chemical balance process is started to insure all levels are at the correct range. All chemicals that are added are for Chlorine-based systems. An additional charge of $40.00 will be applied to swimming pools that are setup on a NON-Chlorine based system. It will be the responsibility of the homeowner or the property owner to inform Seasonal World, in writing, if NON-Chlorine chemicals are required.

It is important to note that a Standard Pool Opening Only service from Seasonal World is typically defined as a two-person team that can perform the above work in 30 minutes or less of onsite time. The typical swimming pool that falls within this scope and cost of work is generally constructed with a single pump and filter and does not include any raised beams or walls, water features, spa features or any other special features that would require attention at the time of the opening service.

If you feel that the nature of your swimming pool is outside the scope of what has been defined by Seasonal World for a Standard Pool Opening service and may be subject to additional charges, please read the FAQ entitled “What Is Defined As a Standard Pool?”.


Question:

What is included with a Standard Pool Closing Package?

Answer:

The scope and cost of a Standard Pool Closing Only service from Seasonal World generally includes the following: The winterization of inlet and outlet plumbing lines as well as the winterization up to one filter and one pump. Any required materials that are needed for proper winterization are to be provided to Seasonal World at time of the closing by the homeowner or property owner. This includes, but is not limited to inlet/out plugs, skimmer gizmos, waterline protection pumps and/or any other closing items or materials that would be needed to properly winterize the swimming pool. Existing handrails and ladders will be removed, and winterization chemicals will be added. Winterization chemicals consist of a preventative algaecide and a super shock. All chemicals that are added are for Chlorine-based systems. An additional charge of $40.00 will be applied to swimming pools that are setup on a NON-Chlorine based system. It will be the responsibility of the homeowner or the property owner to inform Seasonal World, in writing, if NON-Chlorine chemicals are required. Existing safety cover that has been previously installed will then be put onto the pool and minor necessary adjustments will be made as required to obtain the best fit possible.

It is important to note that a Standard Pool Closing Only service from Seasonal World is typically defined as a two-person team that can perform the above work in 30 minutes or less of onsite time. The typical swimming pool that falls within this scope and cost of work is generally constructed with a single pump and filter and does not include any raised beams or walls, water features, spa features or any other special features that would require attention at the time of the closing service.

If you feel that the nature of your swimming pool is outside the scope of what has been defined by Seasonal World for a Standard Pool Closing service and may be subject to additional charges, please read the FAQ entitled “What Is Defined As a Standard Pool?”.


Question:

What is included with a Standard Pool Opening & Closing Combo Package?

Answer:

The scope of work for a Standard Pool Opening & Closing Combo Package is the collective sum of what is detailed below.

Standard Pool Opening

The scope and cost of a Standard Pool Opening service from Seasonal World generally includes the following: The removal and folding of the existing pool cover. Following the removal of the cover, Seasonal World will take out all of the existing plugs and gizmos used for the winter months and replace them with the pool’s existing directional nozzles. All existing skimmer, pump, and ADR baskets (where applicable) will be put back into place. The filter equipment will be restarted and checked for leaks. All existing handrails, ladders, and diving boards (where applicable) will be put back into place. After the pool is operational, both a preventative algaecide and a super shock will be added to the water to begin the chemical process and aid water clarity. The chemicals added by Seasonal World are for startup purposes only. Seasonal World highly recommends that the swimming pool water is tested within a 48-hour period and the chemical balance process is started to insure all levels are at the correct range. All chemicals that are added are for Chlorine-based systems. An additional charge of $40.00 will be applied to swimming pools that are setup on a NON-Chlorine based system. It will be the responsibility of the homeowner or the property owner to inform Seasonal World, in writing, if NON-Chlorine chemicals are required.

Standard Pool Closing

The scope and cost of a Standard Pool Closing service from Seasonal World generally includes the following: The winterization of inlet and outlet plumbing lines as well as the winterization up to one filter and one pump. Any required materials that are needed for proper winterization are to be provided to Seasonal World at time of the closing by the homeowner or property owner. This includes, but is not limited to inlet/out plugs, skimmer gizmos, waterline protection pumps and/or any other closing items or materials that would be needed to properly winterize the swimming pool. Existing handrails and ladders will be removed, and winterization chemicals will be added. Winterization chemicals consist of a preventative algaecide and a super shock. All chemicals that are added are for Chlorine-based systems. An additional charge of $40.00 will be applied to swimming pools that are setup on a NON-Chlorine based system. It will be the responsibility of the homeowner or the property owner to inform Seasonal World, in writing, if NON-Chlorine chemicals are required. Existing safety cover that has been previously installed will then be put onto the pool and minor necessary adjustments will be made as required to obtain the best fit possible.

It is important to note that a Standard Pool Opening and Closing service from Seasonal World is typically defined as a two-person team that can perform the above work in 30 minutes or less of onsite time for each specific service. The typical swimming pool that falls within this scope and cost of work is generally constructed with a single pump and filter and does not include any raised beams or walls, water features, spa features or any other special features that would require attention at the time of the opening or closing service.

If you feel that the nature of your swimming pool is outside the scope of what has been defined by Seasonal World for a Standard Pool Opening and Closing service and may be subject to additional charges, please read the FAQ entitled “What Is Defined As a Standard Pool?”.


Question:

What is defined as a Standard Pool?

Answer:

Within the context of a pool opening and/or closing service, Seasonal World defines a “Standard Pool” as follows: An inground swimming pool that is constructed with a single pump and filter and does not include any raised beams or walls, water features, spa features or any other special features that would require attention at the time of the opening or closing service. It is further defined that a standard pool opening and closing service from Seasonal World is typically a two-person team that can perform the scope of the standard service work in 30 minutes or less of onsite time for each specific service.

Due to the varying nature of swimming pools that Seasonal World has either built or previously worked and the most up to date information that Seasonal World has concerning the swimming pool and its associated features, all pricing is subject to change from the standard pricing at the sole discretion of Seasonal World. In most cases this will come in the form of an additional labor charge that is added to each respective service provided by Seasonal World based on most current information Seasonal World has concerning the swimming pool.

Swimming pools that typically fall outside the scope of a standard pool can be generally defined as having one or more of the following attributes associated with it: greater than 999 square feet in total water surface area, distance from Seasonal World’s Clarksburg location is greater than 45 minutes of driving time, has multiple pumps, has multiple filters, has additional equipment that requires additional time that the service is performed (examples include, but are not limited to air blower(s), UV system(s), mineral system(s) and infloor cleaning system(s) larger than six zones), has water feature(s), has spa feature(s), has a water bag style cover, requires additional manpower and/or additional onsite time outside the 30 minutes or less included with each specific service from Seasonal World, the swimming pool requires the application of additional chemicals, and any other special feature(s) that would require attention at the time of the opening or closing service.

Please understand that we continually review swimming pools either built or previously worked on by Seasonal World to make sure that they are classified as accurately as possible based on the defined criteria. Our online scheduling system will adjust pricing for most of the swimming pools that Seasonal Word has accurate information on. Please note that the event pricing is not adjusted by our online system or upon a phoned in request, pricing is still subject to change at time of the services being rendered if the scope of work falls outside the defined standards.

If you feel that the nature of your swimming pool may be subject to additional charges or Seasonal World does not have updated specific information about your swimming pool on file, please contact Seasonal World’s Service Department at 609-259-8330 during normal business hours to discuss this further and avoid any interruptions at the time of any services being rendered.


Question:

When is payment due for Pool Opening & Closing Services?

Answer: For Online Scheduling

Any online scheduling requests for pool opening and/or pool closing services are due at time of check out. This includes any additional purchases such as chemicals, pool or cartridge cleaning services, and accessories purchases. Please note that Seasonal World no longer offers the option to “Schedule Only” and pay at the time of services being rendered as offered previously. Payment is due in full at time of check out via credit card no matter if request is made during a discount period (where the regular price is discounted by Seasonal World) or outside of a discount period.

What is the cancellation policy for Pool Opening & Closing Services?

For Phone Scheduling

Any phone-in scheduling requests for pool opening and/or pool closing services that are made during a discount period (where the regular price is discounted by Seasonal World) require payment in full via credit card at time of the request being made. This includes any additional purchases such as chemicals, pool or cartridge cleaning services, and accessories purchases. Please note that Seasonal World no longer offers the option to “Schedule Only” and pay at the time of services being rendered as offered previously for phone in requests taken during a discount period. No phone-in scheduling requests for pool opening and/or pool closing services will be taken during a discount period if payment is not made via credit card at time of the request being made.

If you wish to “Schedule Only” and pay at the time of services being rendered, phone in requests will only be taken for this outside of a defined discount period and will be subject to the availability at that time. Seasonal World strongly recommends making payment at the time of the phone in request, as this will help avoid any disruption for a non-present payment at the time of the scheduled service date.

What is the cancellation policy for Pool Opening & Closing Services?

For In-Person Scheduling

Any in person scheduling requests for pool opening and/or pool closing services that are made during a discount period (where the regular price is discounted by Seasonal World) require payment in full via credit card, check or cash at time of the request being made. This includes any additional purchases such as chemicals, pool or cartridge cleaning services, and accessories purchases. Please note that Seasonal World no longer offers the option to “Schedule Only” and pay at the time of services being rendered as offered previously for in-person requests taken during a discount period. No in-person scheduling requests for pool opening and/or pool closing services will be taken during a discount period if payment is not made via credit card, check or cash card at time of the request being made.

If you wish to “Schedule Only” and pay at the time of services being rendered, in-person requests will only be taken for this outside of a defined discount period and will be subject to the availability at that time. Seasonal World strongly recommends making payment at the time of the in-person request, as this will help avoid any disruption for a non-present payment at the time of the scheduled service date.

What is the cancellation policy for Pool Opening & Closing Services?


Question:

What is the cancellation policy for Pool Opening & Closing Services?

Answer:

Pool opening and/or pool closing services that are scheduled with Seasonal World can be cancelled for a full refund anytime up until 72-hours prior to the scheduled service date (subject to the below). This also includes the purchase of any chemicals, pool or cartridge cleaning services, or accessories that were purchased as part of the opening and/or pool closing services.

If the scheduled service is cancelled with less than 72-hours of advanced notice to Seasonal World a $95.00 cancellation fee will apply, so long as Seasonal World has not arrived at the property nor has Seasonal World performed any service work in part or in whole. In the event that Seasonal World arrives to the property and/or performs any service work in part or in whole and the scheduled service is cancelled, homeowner or the property owner will not be issued any refund whatsoever.

If you wish to cancel a service that has already been previously scheduled, please contact Seasonal World’s Service Department during normal business hours and speak with a member of this department. Or send a cancellation request in writing via email to contact@seasonalworld.com and be sure to include your full name, full address, date of scheduled service, type of service to be performed, and the reason for cancellation.

Please CLICK HERE to view Seasonal World’s Service Department current hours of operation.


Question:

Does Seasonal World perform Pool Opening & Closing Services for pools that were not built by Seasonal World?

Answer:

Seasonal World’s primary focus for pool opening and closing services is on pools that were built by Seasonal World. We feel that we have the most current information on the pool, and team members are best trained and equipped to perform the required work needed to keep these pools operating in top shape.

Seasonal World, on a case by case basis, (as determined at the sole discretion of Seasonal World) will perform pool opening and closing services for pools that were not originally built by Seasonal World based on manpower, resources needed to perform these services, and some other additional factors.

If you wish to schedule a pool opening and closing service with Seasonal World and Seasonal World did not build your pool and we never performed any work prior, we request that you contact Seasonal World’s Service Department during normal business hours for more information and assistance before you submit the scheduling request online. Seasonal World does reserve the right to decline service for pools that were not originally built by Seasonal World for reasons as set forth above.

Please CLICK HERE to view Seasonal World’s Service Department current hours of operation.